SHIPPING AND RETURNS

Shipping LEBANON

We aim to despatch your item within 24 hours. After you have received your confirmation email your item should be delivered within 2-3 working days. Please give 5 working days before sending an inquiry if your parcel hasn’t been delivered within this time.

Orders will not be shipped out on holidays, they will be shipped the following business day.

Shipping UK

We aim to despatch your item within 24 hours. After you have received your confirmation email your item should be delivered within 2-3 working days. Please give 5 working days before sending an inquiry if your parcel hasn’t been delivered within this time.

Orders will not be shipped out on holidays, they will be shipped the following business day.

International

Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees.

Delivery when using this service can take up to 10 -14 working days. If your order has not arrived within the time frame, please email weareycbclothing.com and we will help to resolve this immediately.

Tracked and signed – Some countries are not available for tracked and signed shipping, these items can only be tracked until it leaves the UK. However, your item will need a signature on delivery confirmation.

 Please Note: YCB LIFESTYLE Do Not Accept Responsibility For Orders Lost In The Post When The ‘Standard’ Shipping Option Is Chosen At Checkout.

Customs

In the circumstance that taxes, tariffs or a handling cost are required, it will be your responsibility to make payment prior to receiving the goods. Please note, if payment is not made for whatever reason, your order will be returned to YCB LIFESTYLE Clothing and a shipping handling fee will be deducted from your refund.

Returns

*Please make sure you email your order number and reason for return to weareycbclothing@gmail.com before returning your item or via Whatsapp: +44 7407 441887.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchange an item(s)

For an exchange must be made within 28 days of placing the order. Any returns made after this period may be rejected and sent back to the original delivery address. The YCB LIFESTYLE exchange policy doesn’t cover the following:

We cannot accept exchanges if:

  • The product can not be exchanged once the label has been removed
  • The product has been washed
  • The product has a distinct smell
  • The product is returned with animal or human hair 
  • The product is without its original packaging
  • Headwear or underwear cannot be returned for an exchange or refund.

To return your product, you should mail your product to:

Francesca tray YCB , Flat 16 Dunham Lawn, Bradgate road, Altrincham, Manchester, Wa144qj United Kingdom

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Common reasons for refusal of exchanges

– Any items that the label has been removed.

– Any items that are returned which are covered in animal or human hair may not be exchanged.

– Any items found to have a distinct smell (deodorant, aftershave, body odor etc)

– Any items that have stains or have been washed. Returned items must be in the original condition. This is the same condition that you received them in, including tags and packaging.

If you have any uncertainties as to whether you’re eligible to return an item, please email the support team via weareycbclothing@gmail.com

Exchanges

(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at weareycbclothing@gmail.com or via Whatsapp: +44 7407 441887 and send your item to:

Francesca tray YCB , Flat 16 Dunham Lawn, Bradgate road, Altrincham, Manchester, Wa144qj United Kingdom

Shipping/Returning 

To return your product, you should mail your product to:

Francesca tray YCB , Flat 16 Dunham Lawn, Bradgate road, Altrincham, Manchester, Wa144qj United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

NOTE: International orders MAY be subject to VAT, customs, and international handling fees; these responsibilities will NOT be handled by YCB LIFESTYLE.